Privacy Policy

1. Our two roles

We handle personal information in two distinct capacities. For information about the people who sign up for and administer a Roga Dispatch account (our customers), we act as the organization responsible for that information. For the information our customers enter into the Service about their own clients, drivers, and operations (“Customer Data”), we act as a service provider processing that information on behalf of the customer organization, which remains responsible for it.

2. Information we collect from customers

• Account information — your name, email address, organization name, and credentials, collected when you create and use an account.
• Billing information — subscription status and payment details handled by our payment processor, Stripe (we do not store full card numbers).
• Usage and technical data — log data such as IP address, browser type, and actions taken in the Service, used to operate, secure, and improve it.

3. Customer Data (entered by our customers)

Customers use Roga Dispatch to dispatch medical and assisted transport, which means Customer Data can include personal information about third parties — for example a client’s name, contact details, home and destination addresses, mobility and accessibility needs, trip history, and payor/billing details, as well as information about drivers. We process this information only to provide the Service to the customer and on their instructions. The customer organization is responsible for having the appropriate authority and consent to enter this information and for responding to requests from the individuals it concerns. If you are such an individual, please contact the organization that arranges your transport.

4. How we use information

We use personal information to provide, maintain, secure, and improve the Service; to authenticate users and enforce access controls; to process subscriptions and billing; to communicate with customers about their account; and to comply with legal obligations. We do not sell personal information, and we do not use Customer Data for advertising.

5. Service providers and storage

We rely on trusted service providers to host and operate Roga Dispatch (including cloud hosting, database, and payment processing via Stripe). These providers may process or store data outside British Columbia or Canada, and information may therefore be subject to the laws of the jurisdictions where it is processed. We require providers to protect personal information consistent with this Policy and applicable law.

6. Safeguards and retention

We use technical and organizational measures appropriate to the sensitivity of the information to protect it against unauthorized access, use, or disclosure. Access to Customer Data within an organization is restricted by role, and each organization’s data is logically separated from others. We retain personal information for as long as needed to provide the Service and to meet legal requirements, and we delete or de-identify it within a reasonable period afterward.

7. Your rights

Subject to applicable law, you may request access to or correction of the personal information we hold about you as a customer. For Customer Data, requests from the individuals it concerns should be directed to the customer organization that entered it; we will assist that organization as their service provider. To make a request or ask a question about privacy, contact us via the support page linked below. You may also contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.

8. Changes

We may update this Policy from time to time. Material changes will be communicated through the Service or by notice to organization administrators. The “Effective” date above indicates when this Policy was last revised.

9. Contact

You can reach Roga Digital’s privacy contact via the support page.