New features and workflow improvements across Roga Dispatch, written for dispatchers, drivers, and transport office staff.
Dispatchers can now search the Assign trips list, step from one trip to the next while assigning, and decide whether a driver takes a repeating trip every time or just this once, even when the driver has time off on some dates.
Dispatchers now have an Assign trips queue with one-click best-fit driver suggestions and can book a ride request, assign its driver, and log rider follow-up without leaving the request page, while administrators can set company and driver pay sheets, trip extras, and missed-trip driver pay rules.
Dispatch now has a dedicated Requests inbox for phone, fax, email, and online ride requests, one-click trip booking without retyping rider details, and an optional online request form you can share by link or place on your company website.
The assignment screen now shows how much empty driving each driver would add, lets you preview a driver on a map before you choose them, marks trips that repeat, and can assign a driver to every repeat of a standing trip at once.
The dispatch map no longer goes blank when a driver’s phone stops sharing its location. Every driver on shift appears on the map, the trip they are on is drawn as a line, and late pickups stand out in red.
Dispatchers and administrators now receive an automatic email and a live notification whenever a new trip is booked and needs a driver, with a personal setting to turn those emails off anytime.
Drivers can now report sick directly from their phone, and Roga Dispatch immediately flags affected trips so dispatchers can cover every ride before the shift begins.
Office staff can now download formatted PDF invoices and email them directly to payors from the billing screen, complete with a built-in delivery history.
New team members and prospective organizations can now walk through a complete driver shift on a phone screen and practice handling live dispatch updates in the interactive demo.