Assign trips with one-click driver suggestions, book and confirm ride requests on one page, and track per-trip driver pay and extras
Dispatchers now have an Assign trips queue with one-click best-fit driver suggestions and can book a ride request, assign its driver, and log rider follow-up without leaving the request page, while administrators can set company and driver pay sheets, trip extras, and missed-trip driver pay rules.
Assign trips queue with one-click suggested drivers
A new Assign trips page under Dispatch gathers every upcoming trip that still needs a driver, grouped by Today, Tomorrow, This week, and Later, with a live count badge in the sidebar so unassigned rides never wait unnoticed.
- Outbound and return legs for the same client on the same day fold into a single row so dispatch can staff the round trip at once.
- Each row highlights the best-fit available driver based on schedule windows, vehicle capacity, and travel time, with a one-click Give button that assigns the trip and rechecks any remaining rows on that date.
- Use the Dates rail to focus on a single service date or open the full assignment workbench when you want to compare every candidate run.
Book ride requests, assign a driver, and log rider calls on one screen
Reviewing a waiting ride request no longer requires jumping between separate screens to create the trip, pick a driver, and note that you called the rider back.
- Book the trip directly on the request page with the client, pickup and drop-off addresses, rate sheet, and appointment times prefilled, or expand the trip details when you need to adjust mobility needs or notes before booking.
- As soon as the request is booked, ranked driver candidates appear right on the request page so you can assign or reassign a driver in one click.
- Use the Rider told section at the top of any request to record a phone call, email, voicemail left, or other follow-up note with clickable phone and email links, adding a timestamped entry to the request history.
Driver pay sheets, trip extras, and missed-trip pay rules
Administrators can now manage what drivers earn per trip alongside payor billing rates, including zone-to-zone driver pay sheets, an extras catalog, and automatic rules for late cancellations and no-shows.
- Set a default company driver pay sheet under Admin and Driver pay, and create per-driver override sheets that inherit company rates for any zone pair left blank.
- Configure standard and custom trip extras under Admin and Trip extras with default payor charges and driver pay amounts, including automatic extra-passenger lines when a trip carries more than one rider.
- View and adjust driver base pay and trip extras directly on each trip detail page, approve post-settlement extras added after a run, and set the percentage of base pay drivers receive on a late cancellation or no-show under Admin and Settings.