DispatchDrivers
Same-day driver sick calls and smarter coverage safeguards
Drivers can now report sick directly from their phone, and Roga Dispatch immediately flags affected trips so dispatchers can cover every ride before the shift begins.
Calling in sick from the driver app
When a driver wakes up unwell, they can tap Call in sick right from their home screen or the Time Off tab. They can mark themselves out for today or choose a return date if they expect to be away for multiple days, with an optional note for the office.
Instant coverage alerts for dispatchers
As soon as a sick call is submitted, whether by the driver on their phone or by a dispatcher logging a call from the office, any trips and runs assigned to that driver during their absence are highlighted for reassignment and an urgent coverage task is created.
- Dispatchers can also record a sick call on a driver’s behalf directly from the Today board or the Time Off screen.
- Before distributing tomorrow’s schedule to drivers, Roga Dispatch warns you if any trips are still unstaffed so no rider is overlooked.
- Driver suggestions for multi-stop runs now verify vehicle seat and wheelchair capacity automatically.