Collect and book ride requests without sticky notes: a dispatch inbox, one-click trip booking, and an online request form
Dispatch now has a dedicated Requests inbox for phone, fax, email, and online ride requests, one-click trip booking without retyping rider details, and an optional online request form you can share by link or place on your company website.
One inbox for every ride request
Phone calls, faxes, emails, and online ride requests now wait in a dedicated Requests inbox under Dispatch instead of on paper notes or in an email thread. The Dispatch navigation bar and command center show a live count of waiting requests so nothing slips through the cracks.
- Log a phone, fax, or email request in seconds with rider details, requested pickup and drop-off places, mobility needs, and return-ride preferences.
- Automatically match incoming requests to existing client profiles by phone number, or link and create a client profile while reviewing the request.
- Record an outcome when a request cannot be fulfilled, such as no vehicle capacity, outside the service area, or caller cancelled, with a full activity history.
Book trips from a request without retyping
Choosing Book trip on any waiting request opens the New Trip form with the client, requested date, pickup and drop-off addresses, appointment time, mobility equipment, escort details, and notes already filled in.
- If the rider is new, New client opens with their name, phone number, home address, and mobility needs prefilled so you can save their profile and continue straight to booking.
- When the trip is saved, the ride request is automatically marked Booked and linked to the new outbound and return trips.
Let families and clinics request a ride online or from your website
Administrators can turn on a public ride request page under Admin, Settings, and Ride Requests. Families, case managers, and clinic staff can submit a request from a phone or computer without needing an account, and every submission lands straight in the Dispatch Requests inbox.
- Share your company’s direct request link with clinics and families, or copy a ready-made snippet to place the request form directly on your company website.
- Set your office phone number and a custom welcome message so riders always know when to call dispatch for urgent or same-day changes.